Privacy Policy

Effective Date: September 27, 2026

GlenDesk is a product and service operated by FCE Labs LLC (“GlenDesk,” “FCE Labs,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the GlenDesk website, mobile applications, AI receptionist services, communications tools, and related products and services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

Information we collect

Depending on how you interact with GlenDesk, we may collect the following categories of information.

Account and business information

• Name
• Business name
• Email address
• Telephone number
• Mailing or business address
• Account credentials
• User roles and permissions
• Billing and subscription information

Customer and contact information

Businesses using GlenDesk may provide or collect information relating to their customers, prospects, employees, vendors, or other contacts, including:

• Names
• Email addresses
• Telephone numbers
• Business information
• Appointment information
• Customer inquiries
• Notes and communications
• Contact history
• Information voluntarily provided during communications

Calls, messages, and AI interactions

GlenDesk may process communications made through the Services, including:

• Telephone calls
• Call recordings, where enabled and legally permitted
• Call transcripts
• AI-generated call summaries
• Voicemail
• SMS and MMS messages
• Email communications
• Appointment requests
• Conversation history

Businesses using GlenDesk are responsible for providing any legally required notices or obtaining any legally required consent for call recording, messaging, or similar communications.

Device and usage information

We may automatically collect limited technical information such as:

• IP address
• Device type
• Operating system
• Browser type
• Application version
• Login activity
• Usage information
• Diagnostic and security logs

Payment information

Payments may be processed by third-party payment processors. GlenDesk generally does not directly store complete payment card information.

Sensitive personal information

In the course of providing the Services, GlenDesk may incidentally process information that certain privacy laws classify as sensitive personal information.

This may include, for example:

• Account or authentication information
• Payment or financial information
• Health-related information
• Government-issued identification information
• Precise location information, where provided or enabled
• Other sensitive details that a caller, customer, or user voluntarily chooses to share during a communication or interaction

GlenDesk does not solicit sensitive personal information unless it is reasonably necessary to provide a requested Service or functionality.

We do not use sensitive personal information to infer characteristics about an individual, create advertising profiles, or for targeted or behavioral advertising.

We process sensitive personal information only as reasonably necessary to provide the Services requested by our business customers, such as relaying a message, responding to an inquiry, completing a booking, processing a transaction, maintaining account security, or complying with applicable law.

Businesses using GlenDesk are responsible for ensuring that they have any notices, permissions, or consents required by applicable law before directing GlenDesk to collect or process sensitive personal information on their behalf.

How we use information

We may use information to:

• Provide and operate GlenDesk
• Provide AI receptionist and communication services
• Process calls, messages, and customer requests
• Schedule and manage appointments
• Maintain customer and contact records
• Generate call transcripts and summaries
• Provide notifications and alerts
• Authenticate users
• Provide customer support
• Process subscriptions and payments
• Monitor system reliability and security
• Detect fraud, abuse, or unauthorized access
• Improve the functionality and performance of the Services
• Comply with legal obligations

We do not use customer information for unrelated advertising purposes.

How we disclose information

GlenDesk does not sell or rent personal information.

We do not disclose customer information to third parties for their independent advertising or marketing purposes.

We may disclose information in the following limited circumstances.

Service providers

We may use trusted service providers that perform services on our behalf, such as:

• Cloud hosting
• Telecommunications
• SMS and email delivery
• Customer relationship management infrastructure
• Artificial intelligence processing
• Data storage
• Payment processing
• Security and monitoring
• Software infrastructure

These providers may access information only as necessary to provide services to GlenDesk and are subject to contractual or other obligations regarding the protection and appropriate use of information.

At the direction of our customers

When a business uses GlenDesk, we may process or transmit information according to that business’s instructions.

Legal requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to valid legal process
• Protect the rights or safety of GlenDesk, our customers, or others
• Investigate fraud, abuse, or security incidents

Business transactions

If FCE Labs LLC is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

We do not sell personal information

GlenDesk does not sell personal information.

We also do not share personal information with third parties for cross-context behavioral advertising or targeted advertising.

Customer data

Businesses using GlenDesk retain ownership and responsibility for the data they submit to the Services.

FCE Labs processes such data to provide the Services on behalf of the customer.

Customers are responsible for ensuring that they have the appropriate authority, notices, and consents required to collect and process information through GlenDesk.

AI processing

Certain GlenDesk features use artificial intelligence to process communications and business information.

For example, AI may be used to:

• Answer telephone calls
• Respond to questions
• Schedule appointments
• Generate transcripts
• Create call summaries
• Categorize customer inquiries
• Assist with follow-up communications

AI-generated responses may occasionally contain errors. Customers should review important information before relying upon it for business, legal, medical, financial, or other high-impact decisions.

Call recording and transcription

GlenDesk may provide call recording and transcription capabilities.

Recording laws vary by jurisdiction. Customers are responsible for determining whether notice or consent is required and for configuring their use of GlenDesk accordingly.

GlenDesk does not authorize customers to record communications unlawfully.

SMS and mobile messaging

If you provide a mobile telephone number or communicate with a business through GlenDesk, messages may be sent or received through GlenDesk’s communications infrastructure.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Users may opt out of applicable automated text communications by replying STOP, where supported.

Data security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

How long we retain your data

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain customer accounts
• Satisfy contractual obligations
• Resolve disputes
• Meet security and operational requirements
• Comply with applicable law

Retention periods may vary depending on the type of information and configuration of the Services.

Your privacy rights and data deletion requests

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other action permitted by applicable law.

Users may request deletion of personal information by visiting our Data Deletion Request page or by contacting privacy@glendesk.com.

Our Data Deletion Request page explains how to submit a request, the information that may be deleted, information we may be required or permitted to retain, and how requests involving data controlled by a GlenDesk business customer are handled.

Requests may be subject to identity verification and applicable legal, contractual, security, billing, or regulatory retention requirements.

For information maintained by GlenDesk on behalf of a GlenDesk business customer, we may direct the requester to the applicable business or coordinate with that business to process the request.

Children’s privacy

GlenDesk is intended for business use by adults age 18 and older and is not directed to children or minors.

We do not knowingly permit individuals under 18 to create or maintain GlenDesk user accounts.

Businesses using GlenDesk may communicate with customers or contacts of varying ages. In those circumstances, GlenDesk processes information on behalf of the applicable business customer and does not independently solicit information from minors.

Cookies and similar technologies

Our website and Services may use cookies and similar technologies for:

• Authentication
• Security
• Preferences
• Performance
• Analytics

We do not use customer information for third-party behavioral advertising.

Third-party services

The Services may contain integrations with third-party platforms.

Those services may have their own privacy policies and terms. GlenDesk is not responsible for the privacy practices of independent third-party services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

When we make material changes, we may update the effective date or provide additional notice as appropriate.

Contact us

For privacy questions or requests, contact:

FCE Labs LLC
GlenDesk
Email: privacy@glendesk.com
Website: https://glendesk.com
Data Deletion: https://glendesk.com/data-deletion/